How to add a family member to your huddle

Adding someone takes about a minute. You order a line from your account at /app, they get a QR code to scan on their own phone, and their new UK number goes live in minutes. It appears on your one bill, paid by your one card.

The nice part: the bigger your huddle, the cheaper every line becomes — including the ones you already had. Nobody has to renegotiate anything. The discount just applies.

How the discount works

Every line is unlimited UK calls and texts, plus data to suit that person. The price per line drops as you add people:

So a family of five is around £6 a month per line, all on one bill. Add a sixth housemate and nothing gets more complicated — it just gets a bit cheaper per head. More on the maths in cut your family phone bill.

Adding a line, step by step

1. 1

   Sign in at /app

   Your huddle dashboard shows every line you look after, what each one is using, and what the bill looks like this month.

2. 2

   Tap "Add a line"

   Give the line a name so you can tell them apart later — "Ella", "Dad", "Sam (spare room)". Names beat phone numbers when you are checking usage at 11pm.

3. 3

   Pick how much data they need

   Unlimited UK calls and texts come as standard on every line. You only choose the data. A teenager on TikTok and a grandparent who mostly uses wifi are very different people — pick per person, not per family.

4. 4

   Confirm — and watch the other lines drop

   You will see the new per-line price before you pay. If crossing into a new tier makes everyone cheaper, that shows up straight away. No calls, no haggling.

5. 5

   Send them the QR code

   They get an email with their own QR code, or you can forward it. It is theirs to scan on their own phone — you do not need to touch their handset.

6. 6

   They scan it and they are live

   Camera on the code, follow the prompts, done in minutes. Full walkthrough in how to set up your eSIM.

Everyone gets their own real number

This is not one number shared around the house, and it is not a VoIP app number. Each person gets a proper UK mobile number starting 07, on their own plan. It works with banks, 2FA codes, WhatsApp, school and work systems, and 999 — the same as any UK mobile number.

They can also bring an existing number across instead of taking a new one. See keep your number when you switch.

Removing a line

People move out. Kids go to uni and want their own bill. A holiday line is only needed for a fortnight. Removing a line is the same job in reverse.

1. 1

   Open the line in /app

   Pick the person you want to remove from your huddle dashboard.

2. 2

   Choose "Remove line"

   You will see what changes: that line stops, and the price for everyone else recalculates.

3. 3

   Let them keep the number if they want it

   If they are moving to another network, they can ask us for a PAC code and take their 07 number with them. Do that before the line is removed.

4. 4

   Check the new per-line price

   If dropping below 5 lines or below 3 lines moves you into a different tier, the remaining lines change price accordingly. It is shown before you confirm.

Who counts as a huddle

• A family — parents, kids, whoever is on the family plan.
• Housemates splitting one bill instead of chasing four different networks.
• Grandparents you help look after. See mobile for grandparents.
• A partner, a lodger, a kid at uni — anyone you are happy to pay for on one card.

One person owns the bill. Everyone else just has a phone that works. More on the shape of it in family mobile plans explained, or start your huddle if you have read enough.